Same team. Same accountability. No hand-off.
Most consulting firms audit with senior partners and deliver with juniors offshore. We deliver with the same experts that audited. The audit-to-build hand-off is the #1 reason modernization programs fail. We removed it.
Three engagements
Integration. Custom Development. Managed Service.
Three implementation engagements with concrete phases, fixed durations, and commit-lines. Phases below are the actual delivery sequence — not marketing milestones.
- INTEGRATION4-12 weeks per integration
Systems integration — SI · data · OT-IT
Best fit
Companies stitching multiple disparate systems — accounting + CRM + ERP + OT — into a coherent data layer with provable contracts at each seam.
Integrate disparate systems without the brittle middleware tax. Same team that audited your stack delivers the integration. Contracts defined first, schemas designed second, pilot before staged rollout.
Monthly retainer for the integration mandate. Budget set at scope-letter time, respected through go-live — and we prove the first seam end-to-end before scoping the next.
- 1Discovery + integration map
- 2Contract definition + schema design
- 3Pilot integration
- 4Staged rollout
- 5Stabilization
- 6Handover + runbook
- CUSTOM DEVELOPMENT12-26 weeks typical
Custom modules on the systems you run
Best fit
When the systems you already run need custom modules, workflows, or integrations they don't ship with — built on top, not from scratch.
Custom development within an implementation mandate — extending and adapting the platforms you operate, delivered by the same team that audited them. Building net-new from scratch instead? That's our dedicated Custom software practice. Either way: no hand-off, no offshore, and you own the code, data, and IP at delivery.
You own the code. You own the data. You own the IP. We never embed lock-in clauses or revenue-share hooks.
- 1Requirements + persona walk
- 2Architecture + ADRs
- 3Sprint 0 (scaffold + CI/CD)
- 4Iterative delivery
- 5Hardening + load test
- 6Production + 90-day support
- MANAGED SERVICE12-month minimum, renewable
Optional MSP — we run it for you
Best fit
Post-delivery operations when your team isn't ready to take over the on-call rotation — or doesn't want to.
After delivery, optional managed service to run the system day-to-day. SLA-backed. Canadian on-call rotation. Same team that built it, runs it. Off-boarding playbook signed at engagement start.
SLA-backed. Canadian on-call. Off-boarding playbook signed at engagement start — you can take it in-house anytime without penalty.
- 1Runbook codification
- 2On-call rotation onboarding
- 3Observability + SLO definition
- 4Quarterly health reviews
- 5Continuous improvement
- 6Off-boarding playbook (when you want to take it in-house)
How we deliver
Predictable retainer. AI-leveraged. Budget-locked.
We don't bill by the hour, by the slide, or by the consultant-day. One predictable monthly retainer for the duration of the mandate, leveraged by Heisen and modern AI dev tooling — and a total engagement budget we fix at scope-letter time and respect through to handover.
Monthly retainer mandate
One fixed monthly fee for the duration of the engagement. Your CFO budgets it like SaaS. No weekly burn-rate reports, no hourly-rate negotiations, no surprise invoices. We carry a defined mandate over a defined window — that's the contract.
AI-leveraged development
We use Heisen and modern AI dev tooling in our own delivery. Smaller team, faster output, fewer hours — you pay for outcomes, not for FTEs we don't need. The leverage is built into the rate, so the savings reach you, not get absorbed as agency margin.
Budget locked. Respected. Delivered.
Total engagement budget agreed at scope-letter time, written into the engagement letter, respected through to handover. No mid-mandate change orders. If the scope genuinely shifts, we have an honest conversation and rewrite the letter — never silent overruns, never surprise invoices.
Who this is for
Four buyer profiles we deliver for.
If you recognize yourself in any of these, we have an engagement model already shaped for your situation. If you don't, the qualification call will tell us in 30 minutes.
The post-audit operator
Mid-market firm · Post-Maxor-audit · Modernization owner
Pain
Audit shipped, board signed off, modernization is committed — but you can't credibly hand the build to a tier-1 SI that wasn't in the audit room.
What fits
Same team that audited delivers the build. Zero re-onboarding tax. The hand-off bug is removed because there is no hand-off.
Engagements
The integration owner
Multi-system enterprise · Vendor sprawl · OT-IT bridge
Pain
You have five vendors, four data formats, three identity providers, and one CEO asking why nothing talks to anything. Brittle middleware is a non-answer.
What fits
Contract-first integration with pilot-before-rollout discipline. Each seam proven before the next gets billed. Runbooks survive your tenure.
Engagements
The custom-build sponsor
Domain-specific firm · Niche workflow · No off-the-shelf fit
Pain
Off-the-shelf software bends your operations the wrong way. SaaS roadmaps don't include your edge cases. Building in-house means hiring you can't afford.
What fits
Custom application end-to-end, owned outright by you at delivery — code, data, IP. No revenue share, no embedded lock-in, no rotating consultants.
Engagements
The post-go-live operator
Newly-deployed system · Lean ops team · Canadian SLA needs
Pain
The system is in production but your team isn't ready for the on-call rotation. You don't want it offshored, and the bench you have can't carry a 24/7 schedule.
What fits
SLA-backed managed service with Canadian on-call, quarterly health reviews, and an off-boarding playbook signed at engagement start.
Engagements
Quality posture
Six commitments. Written into every engagement letter.
What separates a build that ships and runs from a build that limps. Six engineering commitments — non-negotiable on every engagement, written into the engagement letter so nobody can claim « that wasn't in scope » at handover.
Test coverage by default
Every shippable PR carries unit + integration tests. We track coverage delta per commit and refuse to merge regressions on critical paths.
Senior review on every merge
Every PR is reviewed by a senior expert before merging to main. No solo merges, no « it's just a small fix » bypasses. Two-keys-to-prod by default.
CI / CD discipline
Every commit runs the full pipeline. Red CI is a stop-the-line event — we fix it before adding new work. Green main is the only main.
Security review built in
Every major surface gets a STRIDE pass before production cut. We document threats, mitigations, and accepted residual risk — readable by auditors, not just by us.
Observability wired before launch
Logs, traces, metrics, alerts — provisioned with the code, not bolted on after the first outage. Your on-call has dashboards before they have pages.
Handover artifacts you can use
Runbooks, ADRs, deployment guides, on-call playbooks — written for your team's operating reality, not as filler PDFs to close the engagement.